Frequently Asked Questions2016-10-31T00:10:31+00:00
What forms of payment do you accept?2016-10-20T12:49:02+00:00

Total Tech accepts cash, checks, money orders and all major credit cards including Visa, Master Card, Discover, and American Express.  Customers wishing to pay with credit cards are subject to a 2.9% + $.30 Administrative Handling Fee.

Do I have to host my site with you?2016-10-20T12:39:49+00:00

Yes, as part of our support and website agreements we monitor your the websites closely.  In order to ensure the up-time as part of our agreement, all sites created by Total Tech must be hosted on our platform as it is designed with our systems in mind.

I already have a web site, but I am looking for a new design, can you help?2016-10-20T12:36:38+00:00

Absolutely, we can help. We can look over you current site, find out any ideas you may have, discuss your goals, make suggestions of our own, and then work to redesign your site.

Once my web site is build, will I be able to make changes and update it?2016-10-20T12:35:37+00:00

Yes, you own your website and can make any changes to it that you wish. However, you need to understand that we are not responsible for any changes you make. If you would like to be on a maintenance contract so that we can make necessary changes for you, then feel free to ask about a web site maintenance program.

Why should I hire a professional web design company to build my site rather than the DIY site?2016-10-20T12:35:15+00:00

There are a lot of DIY web site “sites” out there today. They offer DIY web sites for a nominal fee. However, you get what you pay for. These web sites are not unique. Thousands of others will have the same look and design as you and trust me, your customers will know it. If you are serious about the success of your business, and want to stand out and be unique, you need to enlist the services of a professional web design company. A professional web design company will help you to showcase your business and products and well as help you with your organic rankings in search engines

Is there a monthly fee for having a web site?2016-10-20T12:34:49+00:00

A web site does have a monthly fee that covers hosting your site. As with a phone service, web hosting is a service that connects your prospective customers to your site when they click a link or type your site directly into a browser. The monthly fee also covers the nightly backups of your site, the monthly records of visitors and traffic to your site, the storage space occupied by your site on the server, and the Internet traffic that is consumed by the site.

Is SEO Management really necessary or is it something I could do for myself?2016-10-20T12:34:21+00:00

SEO is vital for the success of your online business. Without it, your site will get lost in the crowd. Although there are some things that you can do to make your site more SEO friendly, if you are truly serious about beating our your competition and ending up on the first page of Google, then you need to have professional and ongoing SEO management form a professional company.

How long will it take to complete my web site?2016-10-20T12:33:49+00:00

As we said before, each site that we build is completely different. The amount of time it takes to build your site depends on the size and complexity of the site, being able to communicate directly with you, and working to facilitate any changes or input you may have regarding the project.

What will it cost to have a web site designed for my company?2016-10-23T22:14:17+00:00

There is no such thing as a one site fits all. Every project is different and every client has unique needs and desires. Your needs and desires will determine the actual cost of your site. However, we will say that our prices are extremely competitive and our customer service is second to none. Call us today or fill out the contact form and we will be happy to get a quote right back to you.

[How To] We have a Managed IT contract, how do we get support for our problems?2016-10-23T22:14:17+00:00

Technical Support is available from 8 AM – 8 PM by contacting us at  (844) 483-2491, press 2 for Support or press 6 for Emergency Technical Support.  Please note that after hours support is available for all IT On-Demand Support clients.  Additional fees do apply to non IT On-Demand subscribers.  IT systems are monitored 24 hours a day and problems are addressed as they arise.  Questions concerning an event can be directed to our support number above.  You can also email to create a new workorder or by clicking on the button below!

Submit a new Workorder
[How To] Can I pay an invoice online?2016-10-23T22:14:17+00:00

Yes, you can pay your invoice online, by using the button below.  Enter the required information and credit card information.  An Administrative Handling Fee does apply and is 2.9% + $0.30.

Pay Invoice Now
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