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Support2018-05-17T13:53:22+00:00

Frequently Asked Questions

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[How To] Can I pay an invoice online?2016-10-23T22:14:17+00:00

Yes, you can pay your invoice online, by using the button below.  Enter the required information and credit card information.  An Administrative Handling Fee does apply and is 2.9% + $0.30.

Pay Invoice Now
[How To] We have a Managed IT contract, how do we get support for our problems?2016-10-23T22:14:17+00:00

Technical Support is available from 8 AM – 8 PM by contacting us at  (844) 483-2491, press 2 for Support or press 6 for Emergency Technical Support.  Please note that after hours support is available for all IT On-Demand Support clients.  Additional fees do apply to non IT On-Demand subscribers.  IT systems are monitored 24 hours a day and problems are addressed as they arise.  Questions concerning an event can be directed to our support number above.  You can also email support@totaltech4u.com to create a new workorder or by clicking on the button below!

Submit a new Workorder
Do I have to host my site with you?2016-10-20T12:39:49+00:00

Yes, as part of our support and website agreements we monitor your the websites closely.  In order to ensure the up-time as part of our agreement, all sites created by Total Tech must be hosted on our platform as it is designed with our systems in mind.

How long will it take to complete my web site?2016-10-20T12:33:49+00:00

As we said before, each site that we build is completely different. The amount of time it takes to build your site depends on the size and complexity of the site, being able to communicate directly with you, and working to facilitate any changes or input you may have regarding the project.

I already have a web site, but I am looking for a new design, can you help?2016-10-20T12:36:38+00:00

Absolutely, we can help. We can look over you current site, find out any ideas you may have, discuss your goals, make suggestions of our own, and then work to redesign your site.

Is SEO Management really necessary or is it something I could do for myself?2016-10-20T12:34:21+00:00

SEO is vital for the success of your online business. Without it, your site will get lost in the crowd. Although there are some things that you can do to make your site more SEO friendly, if you are truly serious about beating our your competition and ending up on the first page of Google, then you need to have professional and ongoing SEO management form a professional company.

Is there a monthly fee for having a web site?2016-10-20T12:34:49+00:00

A web site does have a monthly fee that covers hosting your site. As with a phone service, web hosting is a service that connects your prospective customers to your site when they click a link or type your site directly into a browser. The monthly fee also covers the nightly backups of your site, the monthly records of visitors and traffic to your site, the storage space occupied by your site on the server, and the Internet traffic that is consumed by the site.

Once my web site is build, will I be able to make changes and update it?2016-10-20T12:35:37+00:00

Yes, you own your website and can make any changes to it that you wish. However, you need to understand that we are not responsible for any changes you make. If you would like to be on a maintenance contract so that we can make necessary changes for you, then feel free to ask about a web site maintenance program.

What forms of payment do you accept?2016-10-20T12:49:02+00:00

Total Tech accepts cash, checks, money orders and all major credit cards including Visa, Master Card, Discover, and American Express.  Customers wishing to pay with credit cards are subject to a 2.9% + $.30 Administrative Handling Fee.

What is Drupal?2016-10-23T22:14:17+00:00

Drupal is an open-source platform and content management system for building dynamic web sites offering a broad range of features and services including user administration, publishing workflow, discussion capabilities, news aggregation, metadata functionalities using controlled vocabularies and XML publishing for content sharing purposes.

Equipped with a powerful blend of features and configurability, Drupal can support a diverse range of web projects ranging from personal weblogs to large community-driven sites.

Drupal is free, open, and available to anyone under the GNU/GPL license.

What is Joomla!?2016-10-20T12:38:15+00:00

Joomla is an award-winning content management system (CMS), which enables you to build Web sites and powerful online applications. Many aspects, including its ease-of-use and extensibility, have made Joomla the most popular Web site software available. Best of all, Joomla is an open source solution that is freely available to everyone.

Joomla is free, open, and available to anyone under the GNU/GPL license.

What is OpenCart?2016-10-20T12:40:12+00:00

OpenCart is an open source PHP-based online shopping cart system. A robust e-commerce solution for Internet merchants with the ability to create their own online business and participate in e-commerce at a minimal cost.

OpenCart is designed feature rich, easy to use, search engine friendly and with a visually appealing interface.

OpenCart is released under the GNU/GPL license.

What is phpBB?2016-10-20T12:47:13+00:00

phpBB is used by millions of people on a daily basis, making it the most widely used opensource bulletin board system in the world. Whether you want to stay in touch with a small group of friends or are looking to set up a large multi-category board for a corporate website, phpBB has the features you need built in.

Newer users will appreciate phpBB’s extensive administration panel, which allows the customization of even the most intricate features without having to edit code directly, while advanced users will value the ease with which phpBB can be integrated into existing systems.

phpBB is released under the GNU/GPL license.

What is WordPress?2016-10-23T22:14:17+00:00

WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

The core software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine.

Over 60 million people have chosen WordPress to power the place on the web they call “home” we’d love you to join the family.

WordPress is an Open Source project, which means there are hundreds of people all over the world working on it. (More than most commercial platforms.) It also means you are free to use it for anything from your recipe site to a Fortune 500 web site without paying anyone a license fee.

What will it cost to have a web site designed for my company?2016-10-23T22:14:17+00:00

There is no such thing as a one site fits all. Every project is different and every client has unique needs and desires. Your needs and desires will determine the actual cost of your site. However, we will say that our prices are extremely competitive and our customer service is second to none. Call us today or fill out the contact form and we will be happy to get a quote right back to you.

Why should I hire a professional web design company to build my site rather than the DIY site?2016-10-20T12:35:15+00:00

There are a lot of DIY web site “sites” out there today. They offer DIY web sites for a nominal fee. However, you get what you pay for. These web sites are not unique. Thousands of others will have the same look and design as you and trust me, your customers will know it. If you are serious about the success of your business, and want to stand out and be unique, you need to enlist the services of a professional web design company. A professional web design company will help you to showcase your business and products and well as help you with your organic rankings in search engines

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